network status

service status

 

good service – all areas

There are currently no known service interruptions

If you’re experiencing a loss of service visit the help centre to find advice or report an issue.

Call our friendly team on 023 9300 9300 during opening hours or use live chat

planned maintenance

 

planned maintenance

UPCOMING  – CityFibre Network Maintenance in Great Yarmouth on Wednesday 23rd July

You may notice a short interruption to your usual service between midnight and 6am on Wednesday 23rd July for up to 20 minutes. Your service will restart automatically when work is complete. If you’re unable to connect, try restarting your router and wall mounted fibre box, by powering off and on again.

UPCOMING  – CityFibre Network Maintenance in Milton Keynes on 24th-25th July

You may notice a short interruption to your usual service between 10pm on Thursday 24th July and 8am on Friday 25th July for up to 1 hour. Your service will restart automatically when work is complete. If you’re unable to connect, try restarting your router and wall mounted fibre box, by powering off and on again.

Keep your contact details up to date in my account to make sure you hear about any planned maintenance which may affect your service in advance.

service status questions

how will I know if you’re doing work in my area?

For significant planned service interruptions, we will always let the account holder know by email in advance. Keep your contact details up to date in my account to make sure you’re the first to know.

how can I get help?

If you’re experiencing an issue with your service and you haven’t been told by email about a service interruption, then it may be to do with something else.

did you know most issues can be solved with a simple restart of your wall mounted fibre box, router and your own device?

Our help centre loads of useful information about how to make the best use of your service.

have you downloaded our toob wi-fi support app?

Our app will help you measure wi-fi coverage and speeds in your home, and quickly detect if there is an issue. Just search ‘toob support’ in the apple or android stores and follow the on-screen instructions.