how will I know if you’re doing work in my area?

For significant planned service interruptions, we will always let the account holder know by email in advance. Keep your contact details up to date in my account to make sure you’re the first to know.

how can I get help?

If you’re experiencing an issue with your service and you haven’t been told by email about a service interruption, then it may be to do with something else.

did you know most issues can be solved with a simple restart of your wall mounted fibre box, router and your own device?

Our help centre loads of useful information about how to make the best use of your service.

have you downloaded our toob wi-fi support app?

Our app will help you measure wi-fi coverage and speeds in your home, and quickly detect if there is an issue. Just search ‘toob support’ in the apple or android stores and follow the on-screen instructions.