network status

service status


 

good service – all areas

There are currently no known service interruptions.

If you’re experiencing a loss of service visit our support page to find advice or call our friendly team on 023 9300 9300.

planned maintenance


 

no planned maintenance – all areas

We have no maintenance planned which would cause significant service interruptions to customers.

Keep your contact details up to date to make sure you hear about any planned maintenance which may affect your service in advance.

service status questions

how will I know if you’re doing work in my area?

For significant planned service interruptions, we will always let the account holder know by email in advance. Keep your contact details up to date to make sure you’re the first to know.

how can I get help?

If you’re experiencing an issue with your service and you haven’t been told by email about a service interruption, then it may be to do with something else.

did you know most issues can be solved with a simple restart of your wall mounted fibre box, router and your own device?

Our support pages have loads of useful information about how to make the best use of your service.

have you downloaded our toob support app?

Our app will help you measure wifi coverage and speeds in your home, and quickly detect if there is an issue. Just search ‘toob support’ in the apple or android stores and follow the on-screen instructions.