network status

service status

 

good service – all areas

There are currently no known service interruptions.

If you’re experiencing a loss of service visit our support page to find advice or call our friendly team on 023 9300 9300.

planned maintenance

 

UPCOMING – CityFibre Network Maintenance in Christchurch – 15th or 19th November

You may notice a 30 minute interruption to your usual service between 12midnight and 6am on 14th or 15th November. Your service will only be impacted once.

Affected customers have been notified of planned maintenance. Service will restart automatically when work is complete.

UPCOMING – CityFibre Network Maintenance in Chichester – 21st or 22nd November

You may notice a 30 minute interruption to your usual service between 12midnight and 6am on 21st or 22nd November. Your service will only be impacted once.

Affected customers have been notified of planned maintenance. Service will restart automatically when work is complete.

UPCOMING – CityFibre Network Maintenance in Bournemouth, Brighton & Hove and Bognor Regis – 22nd November

You may notice a 30 minute interruption to your usual service between 12midnight and 6am on 22nd November. Your service will only be impacted once.

Affected customers have been notified of planned maintenance. Service will restart automatically when work is complete.

service status questions

how will I know if you’re doing work in my area?

For significant planned service interruptions, we will always let the account holder know by email in advance. Keep your contact details up to date to make sure you’re the first to know.

how can I get help?

If you’re experiencing an issue with your service and you haven’t been told by email about a service interruption, then it may be to do with something else.

did you know most issues can be solved with a simple restart of your wall mounted fibre box, router and your own device?

Our support pages have loads of useful information about how to make the best use of your service.

have you downloaded our toob support app?

Our app will help you measure wifi coverage and speeds in your home, and quickly detect if there is an issue. Just search ‘toob support’ in the apple or android stores and follow the on-screen instructions.